Frequently Asked Questions

Find answers to common questions about our nanny services, postpartum care, and household management.

Have More Questions?

Below are some common questions we are asked. If you still have questions that are not covered below, please call (626) 537-1191 or email us at [email protected] for additional support.

1. General Information

What services does My Asian Nanny offer?

At My Asian Nanny, we specialize in connecting families with trusted, experienced caregivers to meet a variety of needs. Our services include:

  • πŸ‘ΆNanny Placement: Full-time, part-time, live-in, and live-out nannies to provide quality care for your children.
  • 🀱Chinese Postpartum Care (Yue Sao): Experienced caregivers to support new mothers with recovery, breastfeeding, and newborn care.
  • 🏑Housekeeping & Household Management: Professional housekeepers to keep your home clean, organized, and running smoothly.
  • πŸ‘΅Elderly Care Services: Compassionate caregivers to assist seniors with daily living, companionship, and household tasks.
  • πŸ“šBilingual Tutors: Skilled tutors to help children with language learning and academic support.
  • 🧼Deep Cleaning Services: Thorough home cleaning to ensure a fresh and healthy living space.

Whether you need a helping hand at home or specialized care, we're here to match you with the perfect caregiver!

How does the nanny placement process work?

Finding the perfect nanny for your family is simple and stress-free with our guided process:

  • 1️⃣ Submit an Application – Start by filling out a quick application and submitting a $50 retainer fee to begin your search.
  • 2️⃣ Personalized Consultation – We'll connect with you to discuss your family's needs, preferences, and schedule to ensure the best match.
  • 3️⃣ Handpicked Matches – Our team carefully selects pre-screened nannies that align with your requirements.
  • 4️⃣ Meet & Interview – You'll have the opportunity to interview potential candidates and find the best fit for your family.
  • 5️⃣ Finalize Your Hire – Once you've chosen the right nanny, we'll assist with the hiring process, and you'll also receive a 60-day replacement guarantee for added peace of mind.
What makes My Asian Nanny different from other agencies?

At My Asian Nanny, we go beyond just placing caregiversβ€”we focus on finding the perfect match for your family with a process built on trust, experience, and personalized care. Here's what sets us apart:

  • 🌟10+ Years of Experience – With over a decade in the industry, we understand what families need and how to find the best caregivers.
  • πŸ”Thorough Screening & Background Checks – Every nanny undergoes a rigorous screening process to ensure safety, reliability, and professionalism.
  • 🀝Personalized Matching Process – We take the time to understand your family's unique needs and carefully select the best candidates for you.
  • πŸ“žOngoing Support – Our team is here to assist you even after placement, ensuring a smooth and successful experience.
  • βœ…60-Day Replacement Guarantee – If the nanny isn't the right fit, we'll help you find a replacement at no extra cost.

Our goal is to make your nanny search effortless and stress-free.

2. Nanny Services

What is the typical experience level of your nannies?

Our nannies have years of hands-on experience in childcare, including newborn and infant care. Many have worked with families long-term and bring a nurturing and professional approach to their role.

Do we need to provide food and accommodations for the nanny?

Yes, live-in nannies require a private space, a bed, toiletry items, and groceries to prepare their meals.

Are your nannies CPR-certified?

Most Chinese nannies are not CPR-certified but are open to training. Assistance is provided to find suitable classes.

How do you handle background checks and verify references?

We take safety seriously! Every candidate goes through a rigorous screening process, which includes reference checks and background verification to ensure they meet our high standards before being recommended to families.

What languages do the nannies speak?

Indonesian nannies may speak English, Mandarin, Indonesian, and sometimes Cantonese. Chinese nannies typically speak Mandarin, Cantonese, or Taiwanese, with some speaking basic English.

How long does the placement process typically take?

Our nanny placement process usually takes 1-3 weeks, depending on your specific requirements.

What affects the timeline?

  • Availability of candidates – Some roles may be filled faster than others.
  • Your preferences – Specialized skills, experience, or language needs may extend the search.
  • Interview & selection process – The time you take to review and interview candidates.

Need a nanny quickly? Let us know your timeline, and we'll do our best to accommodate your needs!

3. Postpartum Nanny Services

How far in advance should I start my search for a postpartum nanny?

To ensure you find the best postpartum nanny for your needs, we recommend starting your search during your second trimester (around 14-16 weeks). The earlier you begin, the wider the selection of experienced caregivers will be available for you to interview.

Do you provide postpartum nanny referral services for out of state clients?

Yes! We proudly offer postpartum confinement nanny services to out-of-state clients. However, because our confinement nannies provide 24/7 care for both mother and baby, these placements are live-in only.

For out-of-state placements, families are responsible for:

  • Transportation costs – Covering the nanny's travel expenses to your location.
  • Living accommodations – Providing a comfortable space for the nanny to stay.
  • Travel day payment – The nanny's travel day is considered a working day.
What specific postpartum care services do your nannies provide?

Our postpartum nannies provide:

  • πŸ‘ΆNewborn care – Feeding, diapering, and sleep support.
  • 🍽Meal preparation – Nutritious meals to support recovery.
  • 🧹Light housekeeping – Laundry, tidying up baby areas.
  • πŸ’›Emotional support – Assisting new moms during recovery.
Are your postpartum nannies trained in lactation support?

Yes! Many of our postpartum nannies have experience in lactation support and can assist with breastfeeding techniques, positioning, and general newborn feeding guidance.

4. Pricing and Fees

How much do you charge for your referral service?

Detailed information on service fees is available on our service fee page.

5. Conflict Resolution and Support

What is the process for resolving any issues or conflicts with the nanny?

The agency offers support for resolving issues, including mediation and a 60-day replacement guarantee if the nanny isn't a suitable fit.

How do you handle vacation and sick leave for nannies?

Vacation and sick leave policies should be discussed and agreed upon during the hiring process to prevent misunderstandings.

How It Works - 4 Step Process

Ready to Find Your Perfect Nanny?

Get started with our simple application process and let us help you find the perfect caregiver for your family.

Help Me Find a Nanny